January 21, 2022

Manufacturing fault with some ROG Maximus Z690 Hero motherboards prompts a recall from Asus

A sizzling potato: Following an rising variety of consumer reviews complaining of melting MOSFETs, error codes and smoke erupting from Z690 Hero motherboards, Asus launched an investigation and has recognized a backward put in capacitor to be the perpetrator. The {hardware} maker is now working in the direction of a substitute program for affected prospects.

If you happen to’ve lately spent some candy dough on Asus’ premium ROG Maximus Z690 Hero motherboard, it’s extremely really useful that you just verify it for a defective capacitor earlier than deciding to submit or boot up. A number of homeowners started reporting points with their {hardware} final week, starting from a burned-up part on the motherboard, to smoke and submit error codes indicating reminiscence issues.

A Reddit consumer mentioned they went by way of two Z690 Hero mobos in simply three days, certainly one of which caught hearth, whereas others reported related incidents on platforms like YouTube and Asus’ boards. The perpetrator, because it seems, was a capacitor put in backward subsequent to the mobo’s DDR5 slots, which additionally broken close by MOSFETs and elements, resulting in code 53 errors.

An excerpt from Asus’ assertion reads as follows:

“We’ve got lately acquired incident reviews relating to the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we now have preliminarily recognized a possible reversed reminiscence capacitor challenge within the manufacturing course of from one of many manufacturing traces which will trigger debug error code 53, no submit, or motherboard elements harm.”

Asus revealed that motherboards with half no. 90MB18E0-MVAAY0 and serial quantity beginning with MA, MB, or MC had been probably affected items and is asking homeowners to determine theirs by referring to the product packaging.

The corporate additionally shared that just a few incidents had been reported in North America as of Dec 28 and that it is engaged on a substitute program because it continues inspection with suppliers and prospects to determine all defective items. Affected patrons are requested to get in contact with ASUS customer support.

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