House owners of Google’s new Pixel 6 smartphone have been complaining concerning the gradual response time of its in-screen fingerprint sensor, or its failure to work in any respect.
That’s an actual ache within the neck (or finger) if you’re left prodding the show in an more and more determined bid to entry your new Google handset, with many homeowners ending up having to faucet of their PIN.
Noticed by Engadget, Google lastly acknowledged the difficulty on Sunday, November 7, although the corporate didn’t precisely provide a repair.
Responding to a tweet (under) from a Pixel 6 proprietor referred to as Ian who complained that the issue was ruining his expertise with the brand new cellphone, Google mentioned it was “sorry for the trouble,” including: “The Pixel 6 fingerprint sensor makes use of enhanced safety algorithms. In some cases, these added protections can take longer to confirm or require extra direct contact with the sensor.”
We're sorry for the trouble. The Pixel 6 fingerprint sensor makes use of enhanced safety algorithms. In some cases, these added protections can take longer to confirm or require extra direct contact with the sensor. Strive troubleshooting steps: https://t.co/uTbifE5Uyo. Thanks. ^Levi
— Made By Google (@madebygoogle) November 6, 2021
No, there’s no point out of the software program repair that Ian mentioned he hoped for, nor does Google counsel that there’s any sort of fault with the brand new cellphone.
The corporate advised Ian to take a look at its checklist of troubleshooting ideas, however later mentioned that none of them labored, including that the sensor was “nonetheless very inaccurate.”
He added that he was utilizing a display protector on the Pixel 6 and had activated the “improve contact sensitivity” button (accessible through Settings/Show/Superior) that Google says enhances the sensor’s responsiveness when a protector is on the show. However the issue continued.
Digital Developments’ senior cellular author Andy Boxall additionally famous the identical downside in his latest hands-on evaluation of the Pixel 6 Professional, describing the sensor as “gradual and unreliable,” regardless of registering his print a number of instances.
That is the primary Pixel cellphone to make use of an in-screen fingerprint sensor and so the priority is that Google could have did not completely take a look at it previous to launch. The Pixel 5 had a sensor mounted on the again of the system, whereas the Pixel 4 used face unlock.
We’ve reached out to Google to see if it could actually provide extra info on the difficulty, and whether or not it’s contemplating a software program replace to repair it, and we are going to replace this text after we hear again.